{"id":736,"date":"2025-09-18T14:24:23","date_gmt":"2025-09-18T13:24:23","guid":{"rendered":"https:\/\/www.flexiteek.com\/en-gb\/privacy-policy\/"},"modified":"2025-11-11T13:04:23","modified_gmt":"2025-11-11T13:04:23","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.flexiteek.com\/en-gb\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1.0 Our Core Beliefs Regarding User Privacy and Data Protection<\/h2>\n\n\n<div class=\"wp-block-wrapper wp-block-wrapper-core\/list\">\n<ul class=\"wp-block-list\">\n<li>User privacy and data protection are human rights<\/li>\n\n\n\n<li>We have a duty of care to the people within our data<\/li>\n\n\n\n<li>Data is a liability, it should only be collected and processed when absolutely necessary<\/li>\n\n\n\n<li>We will never sell, rent or otherwise distribute or make public your personal information<\/li>\n<\/ul>\n<\/div>\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"legislation\">2.0 Relevant Legislation<\/h2>\n\n\n\n<p>The Flexiteek website has been designed to comply with the relevant sections of the following national and international legislation with regards to data protection and user privacy:<\/p>\n\n\n<div class=\"wp-block-wrapper wp-block-wrapper-core\/list\">\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/www.legislation.gov.uk\/ukpga\/1998\/29\/contents\" target=\"_blank\" rel=\"noreferrer noopener\">UK Data Protection Act (DPA)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.legislation.gov.uk\/uksi\/2003\/2426\" target=\"_blank\" rel=\"noreferrer noopener\">UK Privacy and Electronic Communications Regulations (PECR)<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/eur-lex.europa.eu\/legal-content\/en\/ALL\/?uri=CELEX:31995L0046\" target=\"_blank\" rel=\"noreferrer noopener\">EU Data Protection Directive (DPD)<\/a><\/li>\n\n\n\n<li><a href=\"http:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=uriserv:OJ.L_.2016.119.01.0001.01.ENG&amp;toc=OJ:L:2016:119:TOC\" target=\"_blank\" rel=\"noreferrer noopener\">EU General Data Protection Regulation (GDPR)<\/a><\/li>\n<\/ul>\n<\/div>\n\n\n<p>Our compliance with the above legislation, all of which are stringent in nature, means that the Flexiteek website is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this website is compliant with your own country of residences\u2019 specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in&nbsp;<a href=\"https:\/\/www.flexiteek.com\/privacy-policy\/#data-protection-officer\">section 9.0<\/a>) for clarification.<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3.0 Personal Information That This Website Collects and Why We Collect It<\/h2>\n\n\n\n<p>The Flexiteek website collects and uses personal information for the following reasons:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ga\">3.1 Site Visitation Tracking<\/h3>\n\n\n\n<p>Like most websites, this website use&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/analytics.google.com\/analytics\/web\/\" target=\"_blank\">Google Analytics<\/a>&nbsp;(GA) to track user interaction. We use this data to determine the number of people using our website, to better understand how they find and use our web pages and to see how they journey through the websites\u2019 pages.<\/p>\n\n\n\n<p>Although GA records data such as your geographical location, device type, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer\u2019s IP address which could be used to personally identify you but Google do not grant us access to this information. We consider Google to be a third party data processor (see&nbsp;<a href=\"https:\/\/www.flexiteek.com\/privacy-policy\/#data-processors\">section 6.0<\/a>&nbsp;below).<\/p>\n\n\n\n<p>GA makes use of cookies, details of which can be found on&nbsp;<a href=\"https:\/\/developers.google.com\/analytics\/devguides\/collection\/analyticsjs\/cookie-usage\" target=\"_blank\" rel=\"noreferrer noopener\">Google\u2019s developer guides<\/a>. FYI our websites use the analytics.js implementation of GA.<\/p>\n\n\n\n<p>Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within our websites. For more information on how to do this, please see our&nbsp;<a href=\"https:\/\/www.flexiteek.com\/cookies-policy\/\">cookies policy<\/a>&nbsp;page.<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email\">3.2 Email Links<\/h3>\n\n\n\n<p>Should you choose to contact us using email links none of the data that you include will be stored by this website or passed to \/ be processed by any of the third party data processors defined in&nbsp;<a href=\"https:\/\/www.flexiteek.com\/privacy-policy\/#data-processors\">section 6.0<\/a>. Instead it will be sent to us using mail servers provided by either your own email provider or your internet service provider.<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3.2 Web Forms<\/h3>\n\n\n\n<p>If you choose to complete a form hosted on our website any data submitted will be retained within the website&#8217;s internal database for 90 days after which it will be automatically deleted. The data will also be securly passed to our Wordbooks CRM.<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4.0 How We Store Your Personal Information<\/h2>\n\n\n\n<p>Personal data submitted to this website is stored on encrypted solid state drives on UK-based servers operated by one of the UKs leading website hosting companies (see&nbsp;<a href=\"https:\/\/www.flexiteek.com\/privacy\/#webserver\">section 5.0<\/a>).<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"webserver\">5.0 Website, Database and Mail Servers<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">5.1 Website and Database Server<\/h3>\n\n\n\n<p>The Flexiteek website and database are all hosted within a Tier III data centre located in North London within the United Kingdom.<\/p>\n\n\n\n<p>Some of the data centre\u2019s more notable security features are as follows:<\/p>\n\n\n<div class=\"wp-block-wrapper wp-block-wrapper-core\/list\">\n<ul class=\"wp-block-list\">\n<li>3m high perimeter fence<\/li>\n\n\n\n<li>Internal and external IP CCTV with complete site coverage<\/li>\n\n\n\n<li>24\u00d77, 365 on-site security team<\/li>\n\n\n\n<li>Manned vehicle entry gate to site<\/li>\n\n\n\n<li>Security bollards at building perimeter<\/li>\n\n\n\n<li>Full authentication &amp; access policy control<\/li>\n\n\n\n<li>Biometric entry system<\/li>\n<\/ul>\n<\/div>\n\n\n<p>All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"mailserver\">5.2 Mail Servers<\/h3>\n\n\n\n<p>All email from this website is sent via SMTP mail servers provided by&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/sendgrid.com\/\" target=\"_blank\">Sendgrid<\/a>. Sendgrid aim to make the sending of email as&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/sendgrid.com\/policies\/security\/\" target=\"_blank\">secure as it can be<\/a>&nbsp;and we follow all of their&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/sendgrid.com\/blog\/security-at-the-grid-how-we-do-it-and-what-it-means-for-senders\/\" target=\"_blank\">best practice recommendations<\/a>&nbsp;to secure the emails that we send from our websites through their systems.<\/p>\n\n\n\n<p>We consider Sendgrid to be a third-party data processor.<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"data-processors\">6.0 Our Third-Party Data Processors<\/h2>\n\n\n\n<p>We use a number of third parties to process personal data collected by this website on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in&nbsp;<a href=\"https:\/\/www.flexiteek.com\/privacy-policy\/#legislation\">section 2.0<\/a>. US-based data processors are also&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.privacyshield.gov\/welcome\" target=\"_blank\">EU-U.S Privacy Shield<\/a>&nbsp;certified.<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6.1 Google LLC<\/h3>\n\n\n\n<p>Used for website analytics as outlined in&nbsp;<a href=\"https:\/\/www.flexiteek.com\/privacy-policy\/#ga\">section 3.1<\/a>.&nbsp;<small><a rel=\"noreferrer noopener\" href=\"https:\/\/policies.google.com\/privacy?hl=en-GB\" target=\"_blank\">Privacy policy<\/a>,&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/www.privacyshield.gov\/participant?id=a2zt000000001L5AAI&amp;status=Active\" target=\"_blank\">EU-U.S Privacy Shield certification<\/a><\/small><\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6.2 SendGrid, inc.<\/h3>\n\n\n\n<p>Used to send all emails from our websites as outlined in\u00a0<a href=\"https:\/\/www.flexiteek.com\/privacy-policy\/#mailserver\">section 5.2<\/a>.\u00a0<small><a href=\"https:\/\/sendgrid.com\/policies\/privacy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Privacy policy<\/a>,\u00a0<a href=\"https:\/\/www.privacyshield.gov\/participant?id=a2zt0000000TRktAAG\" target=\"_blank\" rel=\"noreferrer noopener\">EU-U.S Privacy Shield certification<\/a><\/small><\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6.3 Fellowship Productions Ltd.<\/h3>\n\n\n\n<p>The UK-based design and digital marketing agency responsible for building and maintaining the Flexiteek website.&nbsp;<small><a href=\"https:\/\/fellowship.agency\/information-security-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Information Security Policy<\/a><\/small><\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">6.4 Sharpstack Hosting Ltd. (T\/A ProStack Hosting)<\/h3>\n\n\n\n<p>The UK-based web hosting company responsible for hosting the Flexiteek.com website.&nbsp;<small><a rel=\"noreferrer noopener\" href=\"https:\/\/prostack.uk\/\" target=\"_blank\">Website<\/a><\/small><\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">7.0 Data Breaches<\/h2>\n\n\n\n<p>We will report any unlawful data breach of this website\u2019s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.<\/p>\n\n\n\n<div style=\"height:3rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">8.0 Data Controller<\/h2>\n\n\n\n<p>The data controller of this website is: <strong>Flexiteek International Ltd<\/strong>, a UK Private limited Company with company number: 1215369<\/p>\n\n\n\n<p>Whose registered office is: Woodrolfe Road, Tollesbury, Essex, CM9 8RY, United Kingdom.<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"data-protection-officer\">9.0 Data Protection Officer<\/h2>\n\n\n\n<p>Mr. Scott Berry \u2013 Joint Managing Director, Flexiteek International Ltd.<br>Email:&nbsp;online@wilks.co.uk<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">10.0 Changes to this Privacy Policy<\/h2>\n\n\n\n<p>This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our distributors or other website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.<\/p>\n\n\n\n<div style=\"height:1rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">10.1 Change Log<\/h3>\n\n\n<div class=\"wp-block-wrapper wp-block-wrapper-core\/list\">\n<ul class=\"wp-block-list\">\n<li><strong>23\/10\/2025<\/strong> &#8211; Adds section 3.1 on web forms<\/li>\n\n\n\n<li><strong>14\/03\/2024&nbsp;<\/strong>&#8211; Changes to company name.<\/li>\n\n\n\n<li><strong>09\/12\/2020&nbsp;<\/strong>&#8211; This privacy policy instigated.<\/li>\n<\/ul>\n<\/div>\n\n\n<div style=\"height:4rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>1.0 Our Core Beliefs Regarding User Privacy and Data Protection 2.0 Relevant Legislation The Flexiteek website has been designed to comply with the relevant sections of the following national and international legislation with regards to data protection and user privacy: Our compliance with the above legislation, all of which are stringent in nature, means that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-form.php","meta":{"_acf_changed":false,"footnotes":""},"audience-types":[],"class_list":["post-736","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Privacy Policy | Flexiteek<\/title>\n<meta name=\"description\" content=\"Find out more about the Flexiteek website Privacy Policy and learn how we use your valuable personal data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.flexiteek.com\/en-gb\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" 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